Conference Information

ICSSSM 2015: International Conference on Service System and Service Management

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Submission Date:
2015-03-01
Notification Date:
2015-04-10
Conference Date:
2015-06-22
Location:
Guangzhou, China
Years:
12
Viewed: 51273   Tracked: 1   Attend: 0

Call For Papers

ICSSSM 2015 (International Conference on Service System and Service Management) is an academic conference held in Guangzhou, China on 2015-06-22. The paper submission deadline is 2015-03-01. Acceptance notifications are sent on 2015-04-10.

The topics of interest include, but are not limited, to those listed in the following tracks: Track 1 – Theory and Principle of Service Sciences Service concepts and strategies, quality assurance, performance metrics. Track 2 – Service System Design, Operations, and Management Service system and network design, service process engineering/ reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems. Track 3 – Supply Chain Management for Service Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement. Track 4 – Service Marketing and Financial Management Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management. Track 5 – Specific Industrial Service Management Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions. Track 6 – Service Information Technology and Decision Making Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service. Track 7 – Service Experiential Studies and Case Studies Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/ real estate, distribution/ retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).
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